Refund Policy

When and how we issue refunds

1. Before you pay anything

We will only ask for payment after we have reviewed your situation and confirmed in writing that we believe we can assist. If we are not confident we can deliver the requested outcome, we will tell you so before any money changes hands.

2. Engagement deposit

Most engagements require a fifty percent (50%) deposit at the start. This deposit covers our initial work on the case (research, scoping, preparation of any third-party submissions). Once we have begun this work, the deposit is non-refundable except in the circumstances set out below.

3. Full refunds

You are entitled to a full refund of all amounts paid if:

• You cancel the engagement in writing within seventy-two (72) hours of paying the deposit, provided we have not yet begun substantive work on your case.
• We confirm in writing that we are unable to assist you for reasons that arise solely on our side (for example, a conflict of interest we did not identify earlier, or a capacity constraint).
• We have made a material error or misrepresentation in the scope of work that, once disclosed, would have changed your decision to engage us.

4. Partial refunds

You may be entitled to a partial refund if:

• We have begun work on your case but have not yet achieved the agreed deliverable, and you wish to terminate the engagement. In this case, we will refund the portion of the deposit that fairly reflects work not yet performed, after deducting reasonable costs we have already incurred.
• We are able to achieve only a partial result against the agreed scope (for example, removal of some but not all of the items listed in the engagement letter). In this case, the refund will be calculated proportionately.

5. No refund situations

Refunds will not be issued where:

• The agreed deliverable has been achieved and the engagement has been completed as scoped.
• The reason for non-completion is the result of action or inaction by you (for example, withholding information, providing inaccurate information, or failing to respond to our requests for cooperation within a reasonable time).
• You provided false warranties at the start of the engagement (see Section 5 of our Terms of Service).
• The content has been re-uploaded or republished by a third party after our work was completed, unless you have separately engaged us to provide ongoing monitoring or re-removal services.
• The change in circumstances is the result of a third party’s decision (for example, a platform changing its policy after we submitted a request).

6. How to request a refund

Send a written request to info@uforeputation.com with the subject line “Refund Request”. Include your name, the engagement reference (if known), and the reason for the request. We will respond within seven (7) business days with our position. Approved refunds are processed within fourteen (14) business days from the date of approval, by the same method used for the original payment where reasonably practicable.

7. Disputes

If you disagree with our refund decision, the dispute resolution provisions in our Terms of Service apply.

8. Statutory rights

This policy does not limit any rights you may have under applicable consumer protection law in your country of residence. If a refund is required by such law on more favourable terms than this policy provides, we will honour the applicable law.

9. Contact

Questions about this policy? Email us at info@uforeputation.com.

Last updated: 29 April 2026