Terms of Service

The agreement between you and UFO Reputation

1. About us

UFO Reputation (“UFO Reputation”, “we”, “us”, “our”) operates the website uforeputation.com and offers online reputation management consulting and content removal services. We are a privately operated service provider. Our contact details appear at the bottom of this page.

2. Scope of services

We assist clients in seeking the removal, deindexing, or suppression of content that appears online about them, where the relevant content is unwanted, damaging, inaccurate, or otherwise problematic. We pursue these objectives only through lawful and policy-compliant means available to us, including but not limited to:

• Communicating with operators of third-party websites, search engines, and online platforms in accordance with their published policies and procedures.
• Submitting requests under publicly available removal mechanisms offered by such platforms.
• Coordinating with the client to determine appropriate legal recourse where applicable, which the client may choose to pursue with their own legal counsel.

We are not a law firm, and nothing on this website or in our communications constitutes legal advice. Where legal action is required to remove content, we may recommend that the client engage a qualified lawyer in the relevant jurisdiction at their own expense.

3. Engagement and pricing

Service pricing is quoted on a per-case basis. Indicative starting prices are listed on our website but final pricing depends on case complexity, volume, jurisdiction, and feasibility, and will be confirmed in writing before any work begins.

Unless agreed otherwise in writing, we require fifty percent (50%) of the agreed fee as an upfront engagement deposit, with the balance due upon successful completion of the agreed deliverables, or upon termination by either party.

4. No guarantee of outcome

We use reasonable professional efforts to achieve the agreed objective for each engagement. However, the removal, deindexing, or suppression of online content depends on the policies and decisions of third parties (such as website operators, hosts, and search engines) that are outside our control. Accordingly:

• We do not guarantee that any specific item of content will be removed, deindexed, suppressed, or kept offline.
• Statistics published on our website (including any references to historical success rates or case counts) describe past performance only and are not a representation, warranty, or guarantee of future results.
• Where we are unable to achieve the agreed objective despite reasonable professional efforts, our refund policy applies (see Section 9).

5. Client responsibilities and warranties

By engaging us, you represent and warrant to us that:

• You have the right and authority to request the actions you ask us to take, including in respect of any URL, domain, image, or piece of content you ask us to address.
• The information you provide to us is true, accurate, and complete.
• You are not engaging us for any unlawful purpose, including any attempt to suppress factual reporting that is in the public interest, evidence of a crime that you are required by law to preserve, or content that you do not have a lawful basis to remove.
• You will respond promptly to our reasonable requests for information needed to perform the engagement.

You agree to indemnify and hold us harmless from any claim, loss, or liability arising from a breach of these warranties.

6. Confidentiality and discretion

We treat all client information, case details, and communications as confidential. We will not disclose your name, the nature of your case, or any details of our engagement to third parties except where required to perform the engagement, where required by law, or with your prior written consent. We expect clients to treat the existence and details of the engagement with the same confidentiality.

7. Intellectual property

All content on our website (including text, design, logos, and graphics) is owned by us or licensed to us. You may not reproduce, distribute, or use any portion of the website for commercial purposes without our prior written consent.

8. Acceptable use of the website

You agree not to use this website to:

• Attempt to gain unauthorized access to any system, network, or data.
• Submit any content that is unlawful, defamatory, or infringes any third party’s rights.
• Misrepresent your identity or impersonate any other person.
• Interfere with the operation of the website or any other user’s use of it.

9. Refunds

Refund terms are set out in our Refund Policy, which forms part of these Terms.

10. Limitation of liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you arising out of or in connection with any engagement, the website, or these Terms is limited to the fees actually paid by you to us for the engagement giving rise to the claim.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of business, loss of revenue, loss of reputation, or loss of data, even if advised of the possibility of such damages.
• Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

11. Re-uploads and recurrence

Once content has been removed from a particular location at our request, third parties may republish or re-upload the same or similar content elsewhere. Unless we have separately agreed in writing to provide ongoing monitoring or re-removal services, our engagement is complete when the originally agreed deliverable has been achieved. Re-uploads are addressed under a new engagement, at our then-current rates.

12. Governing law and disputes

These Terms are governed by the laws of India. Subject to applicable law, the courts located in Mumbai, Maharashtra, India will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or any engagement, and you and we both submit to the exclusive jurisdiction of those courts.

Before commencing any formal proceedings, you agree to first attempt in good faith to resolve any dispute directly with us by sending a written notice to the email address listed in the “Contact” section below.

13. Changes to these Terms

We may update these Terms from time to time. The current version, with the “Last updated” date below, will always be available on this page. Continued use of the website or our services after we update these Terms constitutes acceptance of the updated version.

14. Contact

Questions about these Terms? Email us at info@uforeputation.com.

Last updated: 29 April 2026